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Contact Information for Mogo Bet (UK)

The online gambling services provided at mogo-bet.com and marketed under the brand name Mogo Bet (also referred to as "Mogo Bet", "we", "us" or "our") are operated on the ProgressPlay Limited platform. This contact page explains how you can reach customer support, submit complaints, escalate disputes, and access responsible gambling assistance in line with applicable UK requirements as of 2025.

How to Get in Touch with Customer Support

  • Primary channel - website support: UK players should normally contact us through the secure communication tools provided when logged in to their account at mogo-bet.com. This enables our customer support team (operated by ProgressPlay Limited) to verify your identity and handle your query efficiently.
  • Contact languages: Support is primarily available in English for UK-based customers. Where possible, we will clarify complex legal or technical information in plain, understandable language.
  • Categories of queries: You can contact us regarding account access, deposits and withdrawals, bonus terms, technical issues, safer gambling tools, complaints, and any concerns about the way your personal data is handled.
  • Information to include: When contacting us, please provide your full name, registered email address, username (if applicable), and a clear description of your request. For complaints, also mention the date and time of the incident and any relevant transaction references.

Online Contact Form

You may use the following contact form for general enquiries. Please do not include your full payment card numbers or any passwords in the form. If we require identity or payment verification documents, we will provide specific and secure instructions on how to upload them via your account area or through a safe channel.

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Important: The contact form is intended for general support enquiries only and does not replace the formal complaints procedure described below. For complaints relating to betting or gaming transactions, please follow the complaints and dispute resolution steps so that your issue is handled under the appropriate regulatory framework.

Operator and Regulatory Contact Details

The services at mogo-bet.com for UK players are provided via the ProgressPlay Limited white-label platform. ProgressPlay Limited is responsible for operating accounts, processing payments, providing customer support, and ensuring regulatory compliance.

  • Platform operator: ProgressPlay Limited
  • Registered legal and head office address: Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta
  • Company registration: ProgressPlay Limited, company number C58305 (Malta)
  • UK gambling licence: Gambling Commission of Great Britain, licence number 39335 (Remote Casino, Remote Real Event Betting). Public register entry: https://gamblingcommission.gov.uk/public-register/business/detail/39335.
  • Non-UK regulatory framework: For non-UK players, ProgressPlay Limited also operates under Malta Gaming Authority licence MGA/B2C/231/2012. UK customers remain primarily covered by the UK Gambling Commission framework.

Note: This contact page is intended for players accessing Mogo Bet via mogo-bet.com from the UK. Players located in other jurisdictions may be subject to different terms, restrictions, or regulatory bodies and should consult the relevant local version of the site where applicable.

Complaints and Dispute Resolution (UK Players)

If you are dissatisfied with any aspect of the services provided at mogo-bet.com, including the actions of our customer support team or the outcome of a betting or gaming transaction, you should follow the steps below. These procedures are designed to comply with the requirements of the Gambling Commission of Great Britain as at 2025 and to protect your rights as a UK customer.

  1. Step 1 - Contact customer support: First, raise your complaint with our customer support team using the internal messaging system in your account, live chat, or the contact form above. Clearly mark your message as a "Complaint" and provide all relevant details (dates, times, stakes, game titles, device used, and any supporting screenshots). We will acknowledge your complaint and aim to provide an initial response as quickly as possible.
  2. Step 2 - Internal escalation: If you are not satisfied with the initial response or if your issue is complex, you may request that your complaint be escalated to a supervisor or the dedicated complaints team of ProgressPlay Limited. At this stage we may ask for additional information so we can fully investigate. We will provide you with a final internal decision ("final response") as soon as reasonably practicable, taking into account the complexity of the matter and our regulatory obligations.
  3. Step 3 - ADR (IBAS) after internal process: If you remain dissatisfied after receiving our final response, or if 8 weeks have passed since you first submitted your complaint and it has not been resolved, you may escalate the dispute free of charge to our appointed Alternative Dispute Resolution (ADR) provider for UK players:
    • ADR provider: IBAS (Independent Betting Adjudication Service)
    • Role: Independent adjudication of disputes relating to gambling transactions for customers of operators licensed by the Gambling Commission of Great Britain.
    You will normally need to submit a copy of our final response along with any supporting evidence. The decision of the ADR body is made independently. Further information about IBAS, including contact details and how to submit a dispute, is available on the IBAS website.

Regulatory note: You may also consult the Gambling Commission of Great Britain's website at https://gamblingcommission.gov.uk for general information about your rights as a consumer in Great Britain. The Commission does not resolve individual customer disputes but monitors operators' compliance with their licence conditions.

Responsible Gambling and Support Resources

Mogo Bet, as operated on the ProgressPlay Limited platform for UK customers, is committed to safer gambling and complies with the requirement to provide effective tools and support to help you manage your play. If you contact us about safer gambling concerns, our team will treat your enquiry with sensitivity and in line with our regulatory obligations.

  • Internal responsible gambling tools: Subject to account verification and eligibility, you may request or manage Daily, Weekly, and Monthly Deposit Limits, Time-Outs (up to 42 days), and Self-Exclusion directly through your account or by contacting support. Reductions to limits generally take effect immediately, while increases are subject to a cooling-off period (usually at least 24 hours) in line with UK Gambling Commission requirements confirmed as of early 2025.
  • GAMSTOP (UK self-exclusion scheme): Mogo Bet participates in the national online self-exclusion scheme for UK players, GAMSTOP. If you register with GAMSTOP, you will be prevented from accessing gambling accounts with participating online operators. You can find further information and sign up at https://gamstop.co.uk.
  • Independent support and information: For confidential advice, information, and practical help regarding gambling-related harm, you may visit the charity BeGambleAware at https://begambleaware.org. They provide resources and contact details for helplines and treatment services across Great Britain.
  • What to include when you contact us: If you are writing to us about a potential gambling problem, please mention any limits or safeguards you would like us to apply (for example, self-exclusion) so that we can respond in a timely and appropriate manner.

Regional compliance note: These safer gambling tools and resources are designed specifically for players located in the UK and gambling under the UKGC licence 39335. If you are accessing the site from outside the UK, different tools or responsible gambling frameworks may apply.

Security, Privacy, and Contact Limitations

  • Data protection: When you contact us, we will process your personal data in accordance with our privacy notice and applicable data protection laws. We may use the information you provide to verify your identity, investigate your query or complaint, monitor compliance, and improve our services.
  • Do not share sensitive information via unsecured channels: Please do not send full payment card numbers, complete bank account details, or passwords through the contact form or by email. Where identity verification is required, we will provide specific guidance on how to upload documents securely via your account or another protected channel.
  • Jurisdictional restrictions: Access to mogo-bet.com and the services of Mogo Bet is not permitted from certain jurisdictions (for example, the USA, France, and the Netherlands). If you contact us from a restricted territory, we may only be able to provide limited information and may be required to close or restrict your account.
  • Last verified: The operator, licensing, and responsible gambling information on this contact page is based on data verified in January 2025. Regulatory details may change over time, and any updates will be reflected on this page or elsewhere on the site where appropriate.

Final notice: By using the contact channels listed on this page, you acknowledge that your communications may be recorded or stored for regulatory, training, and quality assurance purposes in accordance with applicable law and the terms and conditions of mogo-bet.com.