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Privacy Policy

This Privacy Policy explains how personal data is collected, used, stored, shared and protected when you visit or use the online gambling services provided under the Mogo Bet brand on the website https://mogo-bet.com. It applies to all players, registered account holders, prospective customers, visitors to the website and users of related services and tools, including responsible gambling tools. By using our services you acknowledge that your personal data will be processed in accordance with this Privacy Policy and applicable data protection laws. This Privacy Policy is effective and deemed current as of 6 November 2025 and will remain in force until replaced by an updated version.

Who We Are

The online gambling services offered under the Mogo Bet brand on https://mogo-bet.com are operated by ProgressPlay Limited, a limited liability company incorporated under the laws of Malta.

Operator and Regulatory Context

  • Legal entity: ProgressPlay Limited
  • Registered address: Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta
  • Company registration number: C58305 (Malta)
  • Great Britain gambling licence: 39335, issued by the Gambling Commission of Great Britain, used to provide remote casino and remote real event betting services to UK players for the Mogo Bet brand via the ProgressPlay white-label platform
  • Malta licence: MGA/B2C/231/2012, issued by the Malta Gaming Authority, used to operate services for certain non-UK players on the same platform

Data Controller and Platform Model

For UK players and visitors using Mogo Bet on https://mogo-bet.com, ProgressPlay Limited acts as the data controller responsible for determining the purposes and means of processing your personal data. The platform operates on a white-label basis, meaning that accounts, payment gateways, game content and customer support are shared infrastructure used across multiple sister brands managed by ProgressPlay Limited; however, your data is processed in line with this Privacy Policy and applicable UK data protection law when you interact with Mogo Bet.

Data Protection Contact

ProgressPlay Limited has designated a data protection contact point (Data Protection Officer or equivalent function) for privacy matters related to Mogo Bet.

  • Data protection email: [email protected]
  • General support: via the helpdesk / live chat facility available after logging in to your account at https://mogo-bet.com
  • Postal contact (privacy): Data Protection Officer, ProgressPlay Limited, Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta

When you contact us about data protection, we may ask you to confirm your identity or supply additional information so that we can respond securely and accurately.

What Personal Data We Collect

We collect and generate different categories of personal data when you visit Mogo Bet on https://mogo-bet.com, register an account, use our gambling services, interact with customer support or use responsible gambling tools.

Identification and Contact Data

  • Basic profile data: first name, last name, date of birth, gender (where provided), username and unique player ID.
  • Contact details: email address, mobile phone number, postal address, country of residence and language preferences.
  • Verification/KYC data: copies or details of identity documents (passport, ID card, driving licence), proof of address documents (utility bill, bank statement), source of funds/wealth information required for responsible gambling and AML/KYC checks.

Account, Gameplay and Behavioural Data

  • Account data: registration date, account status, login history, security settings, responsible gambling limits, time-out and self-exclusion records (including GAMSTOP data for UK players), communication preferences and consents.
  • Gameplay and betting data: transaction history, deposits and withdrawals, wagered amounts, wins and losses, game types played, session duration, bet placement timestamps, sports betting markets and odds selected.
  • Behavioural interactions: clicks and navigation on the site, pages visited, banners seen or interacted with, promotional offers viewed or redeemed, interaction with customer support and responses to surveys or feedback forms.

Financial and Payment Data

  • Payment method data: limited payment card details (such as card type, masked card number and expiry date), e-wallet identifiers, bank account details where required, and payment token data provided by our payment processors.
  • Transaction records: deposit and withdrawal amounts, currency, timestamps, payment provider used, payment status, chargeback and refund data, and AML monitoring flags generated in accordance with legal obligations.

Technical and Log Data

  • Device and connection data: IP address, approximate geolocation derived from IP, device identifiers, browser type and version, operating system, language, screen resolution and similar technical characteristics.
  • Usage logs: server logs including access dates and times, login attempts, authentication tokens, session identifiers, error logs, performance data and security event logs (such as suspected fraud or misuse).

Cookies and Similar Technologies

  • Cookie identifiers: unique IDs stored in cookies or similar technologies (such as local storage, pixels and tags) that help us recognise your browser or device.
  • Online identifiers: advertising identifiers, affiliate tracking IDs, referral codes, and configuration data linked to your browser or app session.

Special Categories and Sensitive Context

We do not intentionally collect special categories of personal data (such as health or religious data) as part of standard account operation. However, if you voluntarily provide such information (for example, when explaining a gambling harm situation to our support team), we will process it only where necessary for responsible gambling, AML, fraud prevention, legal claims or to protect your vital interests, and will apply heightened safeguards.

We do not knowingly collect data relating to individuals under 18 years of age and it is strictly prohibited for anyone under 18 to use the gambling services of Mogo Bet.

Legal Basis for Processing

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and where relevant the EU GDPR and other applicable laws. Depending on the specific processing activity, one or more of the following legal bases will apply.

Performance of a Contract

  • Service provision: we process your identification, contact, account, gameplay and payment data to create and manage your account on Mogo Bet, verify your eligibility, process deposits and withdrawals, settle bets, credit bonuses and loyalty rewards, and provide customer support.
  • Responsible gambling tools: we use your account and behavioural data to implement deposit limits, time-outs and self-exclusion (including syncing with GAMSTOP for UK players) as part of our contractual commitment to provide a safe gambling environment.

Compliance with Legal and Regulatory Obligations

  • Gambling and AML/KYC regulation: we process identity, verification, financial, gameplay and transactional data to comply with the Gambling Commission of Great Britain licence conditions and codes of practice, the Malta Gaming Authority framework (where applicable), anti-money laundering and counter-terrorist financing laws, tax and accounting regulations, and other statutory requirements.
  • Regulatory reporting and oversight: we retain and disclose certain data to regulators, law enforcement and competent authorities when required by law, including for audits, inspections, suspected crime investigations or responsible gambling interventions.

Legitimate Interests

  • Platform security and fraud prevention: we use technical, behavioural and transactional data to detect and prevent fraud, misuse, bonus abuse, account takeover, money laundering and other unlawful or harmful activities, balancing these measures against your rights and freedoms.
  • Service improvement and analytics: we analyse aggregated and pseudonymised usage data to improve our website performance, game offering, user experience, customer support efficiency and responsible gambling tools, while applying safeguards to limit any impact on your privacy.
  • Business management: we process limited data for internal reporting, risk management, testing and development of the ProgressPlay platform in line with standard industry practice.

Consent

  • Marketing communications: we send email, SMS, push notifications or in-account messages about promotions, bonuses and offers related to Mogo Bet only where you have given valid consent, or where applicable soft opt-in rules permit such communications. You can withdraw consent at any time in your account settings or by using unsubscribe mechanisms.
  • Non-essential cookies and advertising technologies: we use analytics and advertising cookies, pixels or similar technologies based on your consent, collected via our cookie banner or preference centre.

Protection of Vital Interests and Legal Claims

  • Serious harm and legal matters: in exceptional circumstances we may process and share data to protect your vital interests or those of others (for example, where we have strong indications of severe gambling harm or criminal activity), and to establish, exercise or defend legal claims in courts or before regulatory bodies.

Purpose of Processing

We use personal data collected through Mogo Bet for clearly defined and lawful purposes. We do not use your data in ways that are incompatible with these purposes and we apply data minimisation principles.

Provision of Gambling Services

  • Account creation and management: to register you as a player, manage access credentials, authenticate logins, maintain account status, enforce age and location restrictions, and provide customer service.
  • Betting and gaming operations: to enable deposits and withdrawals, process wagers, determine bet outcomes, calculate wins and losses, credit funds and bonuses, and provide a seamless sportsbook and casino experience.

Regulatory Compliance and Responsible Gambling

  • KYC, AML and affordability: to verify your identity, confirm your address, assess affordability and monitor transactions to meet UK and international AML obligations and Gambling Commission requirements.
  • Player protection: to monitor gambling patterns, apply deposit and time limits, process self-exclusion (including via GAMSTOP), and provide tools and referrals to support services (such as BeGambleAware and GamCare) where appropriate.

Service Improvement and Analytics

  • Operational analytics: to assess performance of games, payment methods and website features, optimise page loading, fix bugs and tailor the content displayed to you.
  • Business insights: to generate aggregated statistics for internal reporting and strategic decisions, in a way that does not focus on individual players unless necessary for a legitimate and lawful purpose.

Marketing and Personalisation

  • Direct marketing: to send targeted offers, bonuses and promotions related to Mogo Bet via permitted channels, subject to your consent and preferences.
  • Personalised experience: to present relevant content (for example, favourite games or sports) and to tailor bonus structures, loyalty rewards and responsible gambling messages based on your profile and playing history, with appropriate safeguards.

Security, Fraud Prevention and Legal Protection

  • Security and integrity: to monitor, detect, prevent and investigate fraudulent transactions, account compromise, collusion, chargebacks, misuse of promotions and other abuses.
  • Legal and regulatory protection: to respond to disputes, handle chargebacks and complaints, cooperate with ADR bodies such as IBAS, and comply with requests from law enforcement and regulators.

Disclosure & Sharing

We treat personal data obtained through Mogo Bet as confidential and only share it with third parties where necessary, proportionate and supported by a valid legal basis. We ensure that recipients are subject to appropriate contractual and security obligations.

Group Entities and Platform Infrastructure

  • ProgressPlay platform: your data is processed within the ProgressPlay Limited platform that supports multiple white-label brands. Access to personal data is restricted to authorised personnel and systems strictly on a need-to-know basis, for example for payments, risk management, IT operations and customer support.

Service Providers and Partners

  • Payment processors and banks: we share necessary payment and identification data with payment gateways, card schemes, banks and e-wallet providers to process deposits, withdrawals, refunds and chargebacks, and to perform AML checks.
  • Game and betting providers: certain personal and technical data (such as player ID, session ID, IP address, country and game selections) are shared with casino game suppliers and sportsbook providers to run the games you choose to play.
  • Technical, security and analytics providers: we may use hosting providers, cloud and IT support companies, anti-fraud and risk scoring services, email and SMS platforms, and analytics tools that process data on our behalf.

Regulators, Authorities and ADR Bodies

  • Regulators: we may disclose data to the Gambling Commission of Great Britain, the Malta Gaming Authority and other relevant regulators to demonstrate compliance, respond to investigations, audits or license queries, or to support responsible gambling initiatives.
  • Law enforcement and authorities: we may disclose information to police, tax authorities, courts or other public bodies where required by law or where we have a good-faith belief that such disclosure is necessary to detect or prevent crime or protect the rights, property or safety of ProgressPlay, our players or the public.
  • IBAS and other ADR providers: for UK players, certain dispute details may be shared with IBAS (Independent Betting Adjudication Service) or another approved ADR body where you raise a gambling-related complaint that requires independent adjudication.

Affiliates and Marketing Partners

  • Affiliate partners: we may share limited pseudonymised data with affiliate marketing partners for the purpose of tracking conversions and calculating commission, while avoiding unnecessary personal identifiers.
  • Advertising networks: where you consent to marketing cookies or targeted advertising, we may share device or cookie identifiers and truncated IP address information with advertising partners for campaign measurement and personalisation.

Corporate Transactions

  • Business transfers: if ProgressPlay Limited undergoes a corporate transaction such as a merger, acquisition, asset sale or restructuring, your data may be transferred to the relevant third party as part of the transaction, subject to confidentiality and continuity of protection obligations.

We do not sell your personal data in the ordinary sense of that term. Any sharing for marketing or advertising purposes is done in accordance with applicable law, and where required, based on your explicit consent.

International Transfers

Because ProgressPlay Limited is established in Malta and works with service providers based in various countries, your personal data may be transferred outside of the United Kingdom and, in some cases, outside the European Economic Area (EEA). We take steps to ensure that any such transfers comply with UK and EU data protection requirements and that your data remains subject to a level of protection essentially equivalent to that in your home jurisdiction.

Transfers within the UK and EEA

  • Malta and other EEA states: personal data processed for Mogo Bet may be hosted or accessed in Malta and other EEA countries where ProgressPlay Limited or its processors operate. These transfers are supported by adequacy decisions and common data protection standards under EU and UK law.
  • UK-EEA flows: transfers between the UK and EEA are carried out in accordance with relevant adequacy regulations adopted by the UK government and, where applicable, EU adequacy decisions regarding the UK.

Transfers to Third Countries

  • Non-EEA processors and partners: where we use technology, payment or support providers located outside the UK and EEA (for example, in the United States or other jurisdictions), we implement appropriate safeguards such as the European Commission's Standard Contractual Clauses, the UK International Data Transfer Addendum or similar contractual mechanisms approved by regulators.
  • Additional safeguards: where appropriate, we apply technical and organisational measures such as encryption, pseudonymisation, strict access controls, data minimisation and transfer impact assessments to reduce privacy risks.

You may contact us using the details in the "Who We Are" section to request more information about the specific safeguards used for international transfers relevant to your data.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, regulatory, accounting and reporting requirements, and to resolve disputes. Retention periods may vary depending on the type of data and the jurisdiction applicable to your account.

Typical Retention Periods

  • Account and identification data: identity documents, KYC records, account details and key contact information are generally retained for up to five (5) years after your account is closed, in line with anti-money laundering and accountable record-keeping obligations, unless a longer period is required by law.
  • Transactional and gameplay data: payment records, bet histories, win/loss information and related logs are normally kept for up to five (5) years after account closure or the date of the last transaction, to comply with gambling regulations, tax and financial reporting obligations and limitation periods for legal claims.
  • Marketing data: marketing preferences and records of consent and withdrawals of consent are kept for as long as necessary to demonstrate compliance with marketing rules; where you opt out, we retain minimal information on the suppression list to honour your choice.
  • Technical logs and security data: security logs, device and access records may be retained for shorter periods (typically from several months up to two years), unless needed longer for investigations, security analysis or legal proceedings.

Deletion and Anonymisation

  • Deletion criteria: when personal data is no longer required for the purposes described in this Privacy Policy and we are not legally obliged to retain it, we will securely delete or anonymise it so that it no longer identifies you.
  • Ongoing obligations: even if you request deletion of your data, we may be unable to erase certain information immediately where we must retain it to comply with legal obligations (for example, AML regulations or Gambling Commission licence conditions) or to establish, exercise or defend legal claims.

Where data is anonymised, it is no longer considered personal data and may be used indefinitely for analytical and statistical purposes, provided it cannot reasonably be re-linked to you.

Your Rights

As a user of Mogo Bet, you benefit from a range of rights under UK data protection law (UK GDPR and Data Protection Act 2018) and, where applicable, EU GDPR and comparable international standards. We also take into account the principles found in Mexican data protection law (notably the Federal Law on Protection of Personal Data Held by Private Parties, often referred to as LFPDPPP), including ARCO rights (Access, Rectification, Cancellation and Opposition), when handling requests from affected individuals.

Core Data Protection Rights

  • Right of access: you can ask us whether we process your personal data and request a copy of such data together with information about how it is used, shared and protected.
  • Right to rectification: you can request correction of inaccurate personal data and completion of incomplete data, for example by updating your account details or contacting customer support.
  • Right to erasure ("right to be forgotten" / cancellation): you can request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where processing is unlawful. This right is subject to important limitations where we must retain data for legal, regulatory or dispute-resolution reasons.
  • Right to restriction of processing: in certain cases you can ask us to limit the processing of your data (for example, while we verify its accuracy or assess an objection).
  • Right to object / opposition: you can object to processing based on our legitimate interests, including profiling related to such interests. You always have the right to object to direct marketing, in which case we will stop such marketing.
  • Right to data portability: where processing is based on consent or contract and carried out by automated means, you can request that we provide your personal data in a structured, commonly used, machine-readable format or, where technically feasible, transmit it directly to another controller.
  • Rights in relation to automated decision-making: if we make decisions about you solely by automated means that produce legal or similarly significant effects (for example, certain risk or affordability assessments), you have the right to request human review and to express your point of view.
  • Right to withdraw consent: where processing is based on consent (such as for marketing or non-essential cookies), you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Procedures, Timeframes and Cost

  • How to exercise your rights: you can submit privacy requests by contacting us at [email protected] or through our customer support channels after logging into your account on https://mogo-bet.com. Please clearly state which right you wish to exercise.
  • Identity verification: to protect your account and data, we may ask you to provide additional information or to complete certain security steps so that we can verify your identity before acting on your request.
  • Response timeframe: we aim to respond to all valid requests without undue delay and in any event within one (1) month of receipt. This period may be extended by up to two further months if the request is complex or if you have made numerous requests; in such cases, we will inform you of the extension and reasons.
  • Fees: exercising your rights is generally free of charge. We may charge a reasonable fee or decline to act only where requests are manifestly unfounded or excessive, in line with applicable law.

Residents of jurisdictions with specific additional protections, such as Mexico under LFPDPPP, may have further rights or procedural details. Where such laws apply to your relationship with Mogo Bet, we will handle your request in accordance with those laws while maintaining alignment with UK and EU data protection standards.

Cookies & Tracking Technologies

Mogo Bet uses cookies and similar technologies on https://mogo-bet.com to enable core site functionality, improve performance, measure usage and, where you consent, personalise your experience and marketing communications.

Types of Cookies We Use

  • Strictly necessary (functional) cookies: session cookies and other essential technologies that enable key features such as logging in, maintaining your session, processing bets, keeping track of your bet slip, ensuring security and administering the consent banner. These cannot be switched off via our systems as they are required for the website to function properly.
  • Preference cookies: cookies that remember your language, region, display settings and other choices to provide a more tailored experience.
  • Analytics and performance cookies: first-party and third-party cookies (for example, from analytics providers) that help us understand how visitors use the site, which pages are most popular, and how campaigns perform, enabling us to improve website performance and usability.
  • Advertising and affiliate cookies: cookies and pixels used to deliver and measure marketing campaigns, track affiliate referrals and, where permitted, personalise offers and promotional content you see on or relating to Mogo Bet.

Managing Cookies and Preferences

  • Consent management: on your first visit and periodically thereafter, you will be presented with a cookie banner or preference tool that allows you to accept, reject or customise categories of non-essential cookies. You can change your preferences at any time via the cookie settings link available on the site.
  • Browser settings: most browsers allow you to block or delete cookies through their settings. Doing so may affect your ability to use certain features of Mogo Bet, particularly functions that rely on cookies to remain logged in or to process bets.
  • Other technologies: where we use similar technologies (such as local storage or tracking pixels), we treat them in the same way as cookies for consent and control purposes.

More detailed information about specific cookies and their lifetimes may be provided in a dedicated cookie notice or within the cookie management tool on https://mogo-bet.com.

Data Security

We take the security of personal data processed for Mogo Bet very seriously and apply a range of technical and organisational measures designed to protect your data against unauthorised access, loss, misuse, alteration or destruction.

Technical Safeguards

  • Encryption in transit and at rest: data transmitted between your device and our servers is protected using industry-standard encryption (TLS 1.2 or higher). Where feasible, sensitive data is also encrypted at rest in databases or storage systems.
  • Access controls and authentication: access to systems containing personal data is restricted to authorised personnel and service accounts on a least-privilege basis. Administrative access is protected using strong authentication methods, including multi-factor authentication where appropriate.
  • Network and application security: we employ firewalls, intrusion detection and prevention systems, anti-malware solutions, secure development practices and regular vulnerability assessments to reduce the risk of unauthorised access and cyber-attacks.

Organisational Measures

  • Policies and training: staff who handle personal data are bound by confidentiality obligations and receive training on data protection, information security and responsible gambling obligations relevant to Mogo Bet.
  • Security governance and audits: ProgressPlay Limited maintains information security policies and procedures aligned with recognised standards such as ISO 27001 and SOC 2 principles. We conduct periodic internal and external assessments of our security controls and those of key service providers.
  • Incident response: we maintain incident detection, escalation and response processes. In the event of a personal data breach likely to result in a risk to your rights and freedoms, we will assess the impact, mitigate harm and, where required by law, notify the relevant supervisory authorities and affected individuals without undue delay.

While no system can guarantee absolute security, we continuously review and enhance our safeguards in light of technological developments, regulatory requirements and emerging threats relevant to online gambling services.

Complaints & Contacts

If you have questions, concerns or complaints about how your personal data is handled in connection with Mogo Bet, or if you wish to exercise your data protection rights, you have multiple channels available.

Contacting Us

  • Data protection contact: [email protected]
  • Customer support: via live chat or email accessible from your account dashboard on https://mogo-bet.com
  • Postal address: Data Protection Officer, ProgressPlay Limited, Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta

Internal Complaint Procedure

  1. Step 1 - Initial contact: raise your concern with customer support or by emailing our data protection contact. Provide as much detail as possible, including your username, contact details and a clear description of the issue.
  2. Step 2 - Investigation: we will acknowledge receipt of your complaint and investigate it, which may involve reviewing system logs, contacting relevant departments and, if necessary, asking you for additional information.
  3. Step 3 - Response: we aim to provide a substantive response within thirty (30) days. If we cannot respond within this period due to complexity, we will inform you of the delay and the expected timeframe.
  4. Step 4 - Escalation: if you are not satisfied with our response, you may request escalation to our senior management or dedicated data protection function for further review.

Escalation to Supervisory Authorities and ADR

  • UK Information Commissioner's Office (ICO): if your complaint concerns data protection matters within the UK and you are not satisfied with our handling, you have the right to lodge a complaint with the ICO.
    Website: https://ico.org.uk
  • Malta Data Protection Authority: for processing activities conducted from Malta, you may contact the Information and Data Protection Commissioner (IDPC).
    Website: https://idpc.org.mt
  • Mexican data protection authority: where Mexican data protection law applies, you may also have the right to complain to the Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales (INAI).
    Website: https://home.inai.org.mx
  • Other EU supervisory authorities: if EU GDPR applies to your situation, you may lodge a complaint with your local supervisory authority in the EU or with the authority of your habitual residence, place of work or place of the alleged infringement.
  • IBAS and gambling-related disputes: for UK players, unresolved disputes about gambling transactions (rather than privacy specifically) may be escalated to IBAS (Independent Betting Adjudication Service), which acts as an Alternative Dispute Resolution (ADR) provider for ProgressPlay Limited.
    Website: https://www.ibas-uk.com

We encourage you to contact us first so that we have the opportunity to address your concern directly, but you are not required to do so before contacting a supervisory authority.

Updates

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, regulatory guidance, industry best practice or technological developments relevant to Mogo Bet and the ProgressPlay platform.

Notification of Changes

  • Advance notice for material changes: where we make significant changes that materially affect how we process your personal data (for example, new purposes of processing, new categories of data or new types of recipients), we will provide you with advance notice of at least thirty (30) days where reasonably practicable.
  • Communication channels: notifications may be provided via email, in-account messages, prominent notices or banners on https://mogo-bet.com, or a combination of these methods.
  • Account options: if you do not agree with a material change, you may choose to close your account and request that we delete or restrict the use of your personal data, subject to lawful retention obligations.

Version Control

  • Last updated: November 2025.
  • Change log: where required by law or considered helpful, we may maintain a summary of material changes to this Privacy Policy, such as new categories of data processed, additional legal bases, or significant updates to international transfer safeguards.

Your continued use of Mogo Bet on https://mogo-bet.com after any update to this Privacy Policy will constitute your acknowledgement of the updated terms, to the extent permitted by applicable law.