Responsible Gaming

Responsible gaming at Mogo Bet on mogo-bet.com means using our sportsbook and casino as a form of entertainment, not a way to make money or solve financial problems. Gambling should always remain a conscious, informed choice where you stay in control of how much time and money you spend.

ProgressPlay Limited, the licensed operator of Mogo Bet, provides a range of tools, information, and support channels to help you manage your play and to reduce the risk of gambling-related harm. If you ever feel that gambling is no longer fun, our customer care and responsible gambling teams are available to support you and to help you apply protective measures that fit your situation.

Risk Awareness

While most players gamble without serious problems, gambling can become harmful for some people. It is important to recognise early warning signs and take action quickly. You may be at risk of gambling-related harm if you notice any of the following:

• Gambling more frequently, placing higher stakes, or chasing losses after losing money.
• Thinking about gambling when you are at work, with family, or doing other activities.
• Spending more than you can afford, using money needed for bills or borrowing to gamble.
• Feeling irritable, anxious, or depressed when you cannot gamble, or using gambling to escape problems.
• Hiding the amount of time or money spent gambling from family or friends, or lying about your play.
• Neglecting work, studies, or relationships because of time spent gambling.

You can use this brief self-assessment as a first check on your gambling behaviour:

• Do you gamble with money that you cannot comfortably afford to lose?
• Do you find it difficult to stop gambling once you start, even after big wins or big losses?
• Have you ever borrowed money, sold belongings, or used credit to fund your gambling?
• Has gambling caused arguments, secrecy, or loss of trust with people close to you?
• Do you feel guilty, anxious, or depressed about your gambling, but still continue?
• Have others expressed concern about how much or how often you gamble?

If you answer "yes" to several of these questions, we strongly encourage you to take a break, set stricter limits, and consider contacting an independent support organisation listed on this page. This self-check is not a diagnosis, but a prompt to seek advice early.

Limits & Tools

On Mogo Bet, operated on the ProgressPlay Limited platform under UK Gambling Commission licence 39335, you can apply several controls to manage your play. These tools are designed in line with UK regulatory expectations as of 2025 and should be used proactively.

Deposit Limits (Daily, Weekly, Monthly)

Deposit limits allow you to set the maximum amount you are prepared to deposit over a chosen period. To set or adjust a deposit limit:

1. Log in to your account on mogo-bet.com and go to "My Account".
2. Select the "Responsible Gaming" or "Player Limits" section.
3. Choose "Deposit Limits" and select the period you wish to control: daily, weekly, and/or monthly.
4. Enter the maximum amount you are comfortable depositing for each period (for example, £20 per day, £50 per week, £100 per month).
5. Confirm your new limits and read the on-screen summary before submitting.

Lowering a deposit limit takes effect immediately or as soon as technically possible. Increasing or removing an existing limit will only take effect after a cooling-off period of at least 24 hours and requires you to actively reconfirm the change, in line with UK Gambling Commission requirements and ProgressPlay Limited's responsible gambling policy (data verified January 2025).

Time-Spent Controls and Session Reminders

You can also manage the time you spend on the site:

• Reality checks / session timers: You can activate pop-up reminders that appear after a chosen period (for example, every 30 or 60 minutes) showing how long you have been logged in and how much you have staked or won/lost in that session.
• Session limits: Where available, you may choose a maximum continuous playing time. When the limit is reached, you will be logged out or prompted to take a break before resuming play.

To configure these tools, go to "My Account" > "Responsible Gaming" > "Session Limits" or "Reality Checks", choose your preferred time intervals, and confirm. These settings can help you maintain awareness of your play and take regular pauses.

Time-Outs and Short Breaks

If you need a temporary break from gambling, you can use the Time-Out function:

1. Log in and open "My Account" > "Responsible Gaming".
2. Select "Time-Out" or "Short Break".
3. Choose the duration of your break, typically from 24 hours to 72 hours, and up to a maximum of 42 days, as supported by the ProgressPlay Limited platform.
4. Read the explanation of what Time-Out means and confirm your decision.

During a Time-Out, you will not be able to deposit or place bets. You may still contact customer support, and in some cases you may be able to withdraw any remaining balances. Once a Time-Out is activated it cannot be cancelled and will only end automatically when the selected period expires. If you feel that a short break is not sufficient, we strongly recommend that you consider full self-exclusion and/or registering with the national GAMSTOP scheme.

Self-Exclusion

Self-exclusion is a stronger, long-term measure intended for players who feel they are losing control over their gambling. It prevents you from gambling with Mogo Bet for a minimum period and is designed to support recovery from gambling-related harm.

How to Activate Self-Exclusion

1. Log in to your account on mogo-bet.com.
2. Go to "My Account" and select "Responsible Gaming".
3. Click on the "Self-Exclusion" option.
4. Choose the desired self-exclusion period: typically from 6 months to 5 years, or an indefinite/lifetime option where available under the ProgressPlay Limited policy.
5. Carefully read the information presented about the consequences of self-exclusion.
6. Confirm your choice by ticking the acknowledgement box and clicking the confirmation button.

If you are unable to access your account, you can also request self-exclusion by contacting customer support via email or live chat. For your protection, the support team may ask for identity verification before applying the exclusion.

Consequences of Self-Exclusion

• You will not be able to log in, deposit, or place any bets during the self-exclusion period.
• Your account will be closed for gambling. We will take reasonable steps to prevent you from creating new accounts on the ProgressPlay Limited network that serves Mogo Bet.
• You will be removed from direct marketing lists so that you stop receiving promotional communications.
• You will not be able to resume gambling until at least the end of the chosen self-exclusion period and only after a reactivation process that includes a cooling-off period and confirmation that you wish to return.
• Any remaining withdrawable balance at the time of self-exclusion can normally be withdrawn by contacting customer support, subject to standard verification checks and the terms and conditions in force. Losses incurred before requesting self-exclusion cannot be refunded.

Self-exclusion is a serious step and should not be used to manage temporary cash-flow issues. If you are considering self-exclusion, we strongly recommend that you also seek independent advice from the organisations listed in the "Support Resources" section.

National Online Self-Exclusion (GAMSTOP)

In addition to any self-exclusion you set with us, players located in Great Britain can register with GAMSTOP, the free national online self-exclusion scheme. Once you sign up at gamstop.co.uk, participating operating companies (including ProgressPlay Limited under licence 39335) will take reasonable steps to prevent you from using their online gambling websites and apps for the period you choose.

Registration with GAMSTOP is separate from our internal self-exclusion and must be completed directly by you. It is your responsibility to ensure that the personal details you provide to GAMSTOP match those used on your gambling accounts. Combining GAMSTOP registration with our own self-exclusion tools provides stronger protection.

Support Resources

If you are worried about your gambling, or about someone close to you, independent professional help is available. These services operate separately from Mogo Bet and ProgressPlay Limited, and they provide confidential, non-judgemental support.

Local Support for UK Players

• National Gambling Helpline (GamCare / BeGambleAware): Call 0808 8020 133 (or +44 808 8020 133) 24 hours a day, 7 days a week, for free, confidential advice in English. Live chat is also available via begambleaware.org and gamcare.org.uk.
• NHS and local services: In England, Scotland, and Wales, you may be able to access specialist NHS treatment for gambling addiction by speaking to your GP or visiting the NHS website. These services are independent of Mogo Bet.

The following international organisations provide additional help and information:

Self-Exclusion Schemes by Country

• United Kingdom - GAMSTOP: A free, national online self-exclusion scheme that covers most licensed remote gambling operators in Great Britain. Register at gamstop.co.uk. ProgressPlay Limited and Mogo Bet participate in the scheme under UK Gambling Commission licence 39335.
• Spain - RGIAJ: The "Registro General de Interdicciones de Acceso al Juego" is the national Spanish self-exclusion register managed by local regulators. This information is provided for players who may also gamble in Spain. Mogo Bet is focused on UK customers and is not itself licensed by Spanish authorities.
• Other countries: Many jurisdictions offer their own national or regional self-exclusion systems. If you live outside the UK, please check with your local gambling regulator or government website for details of applicable schemes.

Blocking Software

• Gamban: A paid software solution that blocks access to most gambling websites and apps on your devices once installed. More information is available at the official Gamban website.
• BetBlocker: A free, charity-run tool that allows you to restrict access to gambling content on supported devices for a chosen period.

These tools are operated by independent third parties and are not controlled by Mogo Bet or ProgressPlay Limited. Installing blocking software on all of your devices, combined with our internal tools and GAMSTOP registration, can significantly reduce the risk of relapse.

Family and Loved Ones

If you are a family member or friend affected by someone else's gambling, specialist support for affected others is available through organisations such as GamCare (family and friends services), Gambling Therapy, and Gam-Anon. Their helplines, forums, and group meetings are confidential and separate from our operations. Seeking support for yourself is an important step and does not require the gambler to be ready for treatment.

All contacts with these organisations are confidential, and in most cases free of charge. Mogo Bet may suggest these services, but we do not share your gambling activity data with them and we do not receive any payment or benefit from your use of their services.

Help for Family

Gambling-related harm often affects relatives, partners, and friends. If you are worried about someone who uses Mogo Bet or any other gambling site, it can be difficult to know how to talk about it. The following suggestions may help you approach the conversation constructively:

• Choose a calm, private moment, not immediately after a gambling session or an argument.
• Use "I" statements (for example, "I'm worried about how gambling is affecting you and our finances") rather than blame or accusations.
• Focus on specific behaviours and consequences (missed payments, changes in mood, secrecy) instead of general criticism.
• Listen carefully to their responses, acknowledge their feelings, and avoid ultimatums whenever possible.
• Encourage them to consider practical steps such as setting limits, taking a Time-Out or self-exclusion, or contacting a professional support service.

You do not need to manage the situation alone. Family and affected others can access support through:

• GamCare family and friends services: Online chat and counselling for people affected by someone else's gambling, via gamcare.org.uk.
• Gambling Therapy forums: Dedicated sections for partners and family members at gamblingtherapy.org.
• Gam-Anon: Support groups for family and friends of compulsive gamblers, with meeting information at gam-anon.org (availability varies by region).

If you believe that gambling is causing serious harm, consider the following next steps:

• Encourage the person to contact the National Gambling Helpline (0808 8020 133) or use live chat for confidential advice.
• Suggest that they speak to their GP or a mental health professional with experience in addiction.
• Seek advice yourself on managing finances, protecting joint accounts, and setting boundaries.
• In emergencies, such as risk of self-harm or violence, contact local emergency services immediately.

Mogo Bet cannot discuss a player's account details with you without their explicit consent, due to privacy and data protection laws. However, you can still contact us for general advice about our responsible gambling tools and how the person you are concerned about can access them.

Operator's Commitment

Mogo Bet is operated by ProgressPlay Limited, a company registered in Malta (C58305) and licensed and regulated in Great Britain by the Gambling Commission (licence 39335). As part of our regulatory obligations and internal policies (verified in 2025), we apply a range of measures to identify and reduce gambling-related harm.

Internal Monitoring and Risk Checks

ProgressPlay Limited uses a combination of automated systems and human review to monitor customer behaviour for indicators of risk, including:

• Unusually high or rapidly increasing deposit and loss patterns.
• Very long or frequent gambling sessions, especially during night-time hours.
• Repeated declined deposits, use of multiple payment methods, or other signs of financial stress.
• Attempts to circumvent previously set limits, Time-Outs, or self-exclusions.
• Customer communications or complaints that suggest distress, loss of control, or significant harm.

Where risk indicators are detected, additional checks may be carried out, which can include affordability and source-of-funds assessments, temporary restrictions on activity, or requests for further information. These measures are designed to comply with UK Gambling Commission rules and to protect you, even when they may be inconvenient.

When We May Contact You

Based on our risk assessments, we may proactively contact you where appropriate, for example if:

• Your play demonstrates patterns associated with an elevated risk of gambling harm.
• You set and then repeatedly attempt to increase limits in a short period.
• You show signs of financial difficulty or raise concerns about your own gambling.

Contact may be made by email, in-account message, telephone, or live chat. In such communications we may:

• Provide information on responsible gambling and available tools.
• Encourage or apply protective measures such as reduced limits, Time-Outs, or account restrictions.
• In serious cases, suspend the account or impose mandatory limits, even without your consent, where we believe this is necessary to comply with our regulatory duties.

Complaints relating to our responsible gambling measures are handled in line with our complaints procedure. If you are a player in Great Britain and remain dissatisfied after exhausting our internal process, you may escalate the dispute to our Alternative Dispute Resolution provider, IBAS (Independent Betting Adjudication Service), whose details are available on the UK Gambling Commission register and in our general terms and conditions.

Updates

Responsible gambling regulations and best practices continue to evolve. ProgressPlay Limited therefore reviews and updates the responsible gaming information and tools on Mogo Bet from time to time to reflect changes in law, regulatory guidance, and technical capabilities.

When we make a material change to our responsible gambling tools or policies that affects how you manage your play, we will normally inform you by one or more of the following methods:

• Email communication sent to the address registered on your account.
• In-account notifications or messages displayed when you log in.
• Notices or banners on mogo-bet.com, including links to updated information.
• Updates to this page and, where appropriate, to our general terms and conditions.

In the event of any conflict between this page and the applicable terms and conditions or regulatory requirements, the latter will prevail. We encourage you to review this page regularly and to familiarise yourself with any updates.

Last updated: 6 November 2025.

Contact & Feedback

If you have questions about responsible gaming on Mogo Bet, need help applying any of the tools described above, or wish to provide feedback on our safer gambling measures, you can contact our dedicated team.

• Email (Responsible Gambling Team): [email protected]
• Customer Support: Live chat and email support are available via the "Contact Us" section on mogo-bet.com. Telephone support is available through the main customer-service number published on our website, which may vary over time.

When contacting us about responsible gambling, please include:

• Your full name and registered email address.
• Your username or account ID (do not send your password or full payment details).
• A clear description of your request (for example, "request for deposit limit reduction", "request for self-exclusion", or "concern about my gambling behaviour").

For your convenience, you may also use the following feedback form to send responsible gambling queries or self-control requests to our team:

Full name:

Email address (registered on your account):

Username or account ID:

Request type:
Set or change deposit/time limits Request Time-Out / short break Request self-exclusion Information about tools and support General feedback on responsible gaming

Details of your request (please do not include payment card numbers or passwords):

I confirm that I am the account holder and that the information provided is accurate.

Submit responsible gaming request

All responsible gambling enquiries are handled confidentially by ProgressPlay Limited staff and used solely to provide support, apply appropriate account measures, and comply with our legal and regulatory obligations under the laws of Great Britain and applicable data protection legislation as of 2025.